BEFORE THE CREW ARRIVES
The day of service
- Confirm the arrival time and who will let the crew in and lock up
- Turn off cooking equipment early enough for it to cool
- Clear the line: remove food, utensils, pans and small equipment from under and around the hood
- Move or cover anything on shelves near the hood
- Make sure there is clear access to the roof, electrical panel and a water source
- Tell your alarm company or building manager if needed
Ask your provider in advance whether pilot lights need to be shut off and who relights them. Do not assume.
ACCESS
Sort out the building
In a shared or multi-story building, access causes more delays than the cleaning itself. Before service night, confirm:
- How the crew reaches the roof and who has the key
- Where they can park and bring in equipment
- Whether neighbors or the landlord need notice
- Whether any ceiling or duct access panels are blocked by storage
BEFORE THEY LEAVE
What to check at the end
- The hood and filters are back in place and the line is wiped down
- The exhaust fan is running normally
- A dated service sticker is on the hood
- You know when to expect the written report and photos
- You have been told about anything that could not be cleaned or needs repair
File the report where the next manager can find it. For questions to ask before you book, see how to choose a provider and the quote request guide.
This page is general information for kitchen operators, not fire-safety, code, insurance or legal advice. KitchenGuard Pasadena does not assess compliance. Confirm requirements for your kitchen with a qualified professional and the Pasadena Fire Department.
FAQ
Common questions
How long should equipment cool before cleaning?
Follow your provider's instructions. Crews need surfaces cool enough to work safely, so plan to shut down well before they arrive.
Do I need to be there during the cleaning?
Someone with authority to open the building and sign off should be reachable. Many providers ask for a manager at the start and end of the visit.
Can we cook right after the cleaning?
Usually yes, once the provider confirms the system is reassembled and the fan is running. Ask them before relighting equipment.
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